1. Information We Collect
At Plumbora ("we", "our", or "us"), we value and respect your privacy. When you use our website or contact our dispatch team via phone at +1 (888) 883-0337, we may collect personal information that you provide voluntarily, including:
- Contact Details: Your full name, telephone number, email address, and home or business street address.
- Service & Property Details: Details regarding your plumbing emergencies, fixture types, repair history, and ZIP code to facilitate technician dispatch.
- Usage Data: Technical details such as IP address, browser type, device information, and pages visited on our website to enhance system performance.
2. How We Use Your Information
We use the information collected exclusively for legitimate business purposes:
- Scheduling, coordinating, and dispatching certified plumbing professionals to your property.
- Providing accurate, upfront price quotes and written service estimates.
- Sending SMS or email dispatch status updates, technician arrival notifications, and invoice receipts.
- Improving website functionality and customer support quality.
3. Information Sharing & Third Parties
We do not sell, rent, or trade your personal information to third-party data brokers or marketing agencies. We may share necessary details only with:
- Authorized local master plumbing contractors dispatched to execute requested service calls.
- Trusted technology partners (e.g., dispatch routing software, secure SMS notifications, payment processors) bound by strict non-disclosure obligations.
- Law enforcement or regulatory authorities when required by applicable US federal or state law.
4. Data Security & Storage
We implement robust administrative, technical, and physical security measures—including SSL encryption—to safeguard your information against unauthorized access, loss, or misuse.
5. Your Privacy Rights
Depending on your state of residence (including under the California Consumer Privacy Act / CCPA), you may have the right to request access to the personal data we hold about you, request corrections, or ask for deletion. To exercise these rights, please contact our privacy officer using the details below.
6. Contact Us Regarding Your Privacy
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us:
- Company: Plumbora Services LLC
- 24/7 Hotline: +1 (888) 883-0337
- Corporate Headquarters: 100 S. Wacker Drive, Suite 1400, Chicago, IL 60606